Refunds & Replacements

Last updated: 21 October 2026

Damaged or leaking on arrival

If a bottle arrives damaged or leaking, we replace it. Tell us within 48 hours of delivery with a photo of the item and the outer box and we'll send a replacement or refund — your choice.

Wrong or missing item

If you received the wrong formula or something is missing from your order, contact us and we'll correct it at no cost to you.

Change of mind

Because fragrance is a personal-care product, opened bottles can't be resold and aren't eligible for return on change of mind. Unopened, sealed items may be returned within 7 days of delivery; the refund is issued to the original payment method once we receive them.

Not sure where to start? Ask Kassira AI on our website: tell it what you love, what you can't stand, where you'll wear it and your city, and it picks three formulas for you before you buy.

Return pickup

Return pickup is free. Message us with your order code and we'll arrange for a courier to collect the item from your address.

Reach us

Email support@kassira.in · WhatsApp +91 92077 42996

We reply within 8 hours, every day.